Suitable for: reception staff, but also applicable to other non-clinical staff.

This course is designed to help participants understand the root causes of conflict, recognize the emotional impact it can have on staff, and apply effective de-escalation techniques. It will also provide strategies for managing escalating situations, preventing future conflicts, and supporting staff following an incident.

Feedback received on the best aspect of the course:
‘Very informative and sensitive to staff. Friendly and approachable – seems rare to see this approach especially to admin staff.’

The course will be run via zoom – a joining link will be shared with you a few days before the event.

North Yorkshire & Humber practice staff will now be required to pay a course fee which has been subsidised by GPMplus. These places are limited and are only eligible to be booked by staff working in an NHS practice, within Humber and North Yorkshire ICB.

Click Learn More below for full details and booking.