Interface Guidance

This page features guidance on the interface between primary and secondary care.

Interface Update April 2024

This is the LMC’s April 2024 interface update presentation detailing the interface issues reported to us by practices, and our work to resolve them.

Interface Update March 2024

This is the LMC’s March 2024 interface update detailing the interface issues reported to us by practices, and our work to resolve them.

Patient Safety Incident Investigation Report – HUTH/General Practice Radiology
Processing Electronic Radiology Results from HUTH Guidance

On Friday 22 September 2023, general practice received an email from the Radiology Department at Hull University Teaching Hospitals NHS Trust. The e-mail included a list of patients for whom notifications about radiology investigation results had not been sent. Since September, Place colleagues have worked with HUTH and general practice to understand how this problem occurred, and what could be done to prevent this happening in the future. This report details their investigation, and its outcome. The report contains recommendations for both primary and secondary care. The recommendations from Place to general practice can be found on page 17. It is particularly worth noting the issue of un-serviced email inboxes, as this has been flagged as a potential issue for all practices across the ICS. Our understanding is that further work is being done on this after a second incident in North Yorkshire, and practices may be contacted by the ICB in relation to this.

Interface Update February 2024

This is the LMC’s February 2024 interface update presentation detailing the interface issues reported to us by practices, and our work to resolve them.

Humberside LMC Interface Report January 2024

LMC report based on feedback from practices regarding interface issues between primary and secondary care providers.

Interface Update December 2023

This is the LMC’s December 2023 interface update presentation detailing the interface issues reported to us by practices, and our work to resolve them.

Interface Update November 2023

This is the LMC’s November 2023 interface update presentation detailing the interface issues reported to us by practices, and our work to resolve them.

Interface Update October 2023

This is the LMC’s October 2023 interface update presentation detailing the interface issues reported to us by practices, and our work to resolve them.

Interface Update September 2023

This is the LMC’s September 2023 interface update presentation detailing the interface issues reported to us by practices, and our work to resolve them.

Interface Update August 2023

This is the LMC’s August 2023 update on progress with interface issues reported to us by practices, and our work to resolve them.

Interface Update July 2023

This is the LMC’s July 2023 update on progress with interface issues reported to us by practices, and our work to resolve them. You can find more information in the accompanying interface update presentation July 2023.

Interface Update June 2023

This is the LMC’s June 2023 update on our work on the primary/secondary care interface. It summarises our interface strategy, developments, and issues we have supported practices with. You can find more information on our June 2023 interface update presentation.

Private Provider Interface

The LMC has published guidance on the interface between primary care and private providers, which continues to be a significant source of unresourced workload. While locally some progress has been made with provider colleagues, an increasing number of practices are reporting a rise in the number of requests from private providers both locally and out of area. These may be private hospitals in other parts of the UK, online providers, or other private healthcare contractors.