This course will look at:

• Why complaints happen
• Why a robust complaints system can be effective and efficient, offering templates to take away and use/amend as needed
• Issues of unresolved and serial complaints
• How, by encouraging a positive mindset, we can look after ourselves and each other

This course is particularly for practice managers, team leaders/supervisors and GP partners working in general practice in the UK. It’s also designed for staff dealing with complaints on a regular basis, or who have had a bad experience from a complaint.

The course will be run via zoom – a joining link will be shared with you a few days before the event.

Humber practice staff will now be required to pay a course fee which has been subsidised by GPMplus. These places are limited and are only eligible to be booked by staff working in an NHS practice, within Humber and North Yorkshire ICB.

Click Learn More below for full details, cost and online booking.