13/11/2026
A global Microsoft outage has affected services including Teams, Outlook and AI software Copilot since Thursday. As at Friday afternoon on 13 November the situation is improving, with around half of practices reporting to us that the issue is resolved, and the remainder advising that things are improving.
Local NHS Trusts HUTH and NLAG have confirmed their systems are up and running, and able to accept referrals via usual routes as soon as practices have functionality restored. York & Scarborough hospitals have also confirmed the same.
It’s possible you may still experience intermittent access issues. If this is the case please follow our earlier advice:
LMC Immediate Advice:
- dig out your business continuity plan and follow what it says there in the event of IT outages;
- assuming your clinical system is working, nominate a member of staff to receive tasks that may require chasing up once systems are up and running;
- use reminders/tasks your self in patient notes;
- consider allocating time to manage backlog, likely to be Mon/Tues;
- we will use our LMC Essential Updates What’s App group as our channel of communication and continue to share any updates/feedback.
LMC Essential Updates What’s App Group
We have been using our What’s App LMC Essential Updates group to post updates. If you wish to join the group you can do one of the following:
- join the group online via this joining link
- if you have a colleague who is already a member they should be able to add you – click the three dots at the top of the feed and click Add Members
- telephone the LMC on 01482 655111 and ask to be added
Text for Practice Websites and Social Media
Important Patient Notice – Microsoft Outage
The Microsoft outage may affect several of our day-to-day services at the practice.
What does this mean for our patients?
The outage may cause delays with:
💻 Online consultations – Responses to online consultation requests may be delayed.
📱 SMS text messages – We may be unable to send text messages or important patient updates.
📅 Appointment reminders – Any SMS reminders may be delayed or not received.
📧 Hospital letters – There may be delays in receiving and processing hospital correspondence.
🏥 Electronic Discharge Documents (EDDs) – Discharge information, including medication changes and follow-up instructions, may take longer to reach the practice.
📄 Referrals – Our ability to prepare and process referral forms may be affected.
✉️ Patient letters and documents – There may be delays in preparing and sending clinical and administrative correspondence.
⏳ Other administrative requests – Some routine tasks may take longer than usual.
What are we doing?
✓ Prioritising urgent clinical matters and patient safety.
✓ Continuing to provide services wherever possible.
✓ Monitoring outstanding work and correspondence.
✓ Working to minimise disruption and delays.
Important Information
If you are awaiting a response to an online consultation or an important text message, please be aware this may take longer than usual.
Thank you for your patience and understanding.
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