Main Purpose of the Role

To provide safe and effective clinical triage for patients contacting or attending the GP practice with urgent or same-day healthcare needs. The post holder will assess patient symptoms, prioritise care appropriately, provide clinical advice, and direct patients to the most suitable clinician or service.

Key Responsibilities 

Clinical Triage

• Undertake telephone triage assessments for patients presenting with acute health concerns
• Assess symptoms and identify red flags or deteriorating conditions
• Prioritise patients according to clinical urgency
• Provide evidence-based advice and self-care guidance where appropriate
• Escalate urgent or emergency cases promptly to GPs, emergency services, or senior clinicians
• Book patients into appropriate clinics or refer to alternative services including UTC, community pharmacy, or emergency care

 Clinical Care

• Deliver nursing interventions within scope of practice
• Support same-day urgent care clinics where required
• Perform clinical observations and basic procedures as appropriate
• Administer medication in line with practice protocols and NMC standards

 Communication & Patient Support

• Communicate clearly and compassionately with patients and carers
• Provide reassurance and health education
• Maintain accurate and contemporaneous electronic patient records

 Team Working

• Work collaboratively with GP’s, ANP’s, Paramedics, Pharmacists, HCA’s, GPA’s, reception staff and multidisciplinary teams
• Participate in daily clinical huddles and handovers
• Support safe patient flow within the practice

 Governance & Professional Responsibilities

• Maintain registration with the Nursing and Midwifery Council
• Adhere to safeguarding, confidentiality, and infection control policies
• Participate in audits, mandatory training, and continuing professional development
• Work in accordance with NHS and practice policies

Person Specification

Essential

• Registered Nurse with current NMC registration
• Strong communication and decision-making skills
• Ability to work under pressure and prioritise workload
• Competence in clinical assessment and recognising deterioration
• IT literacy and accurate record keeping

 Desirable

• Experience in general practice, urgent care or community nursing
• Telephone triage experience
• Knowledge of primary care pathways
• Familiarity with SystmOne
• Minor illness experience

 Typical Duties

• Same-day appointment triage
• Telephone consultations
• Reviewing online consultation requests
• Signposting patients to appropriate services
• Supporting urgent GP clinics
• Safety-netting and follow-up advice

Full details available on NHS Jobs: Urgent Care Triage Nurse in Primary Care Band 5

Please apply by CV with covering letter to:– Mrs Caroline Maw MSc, PCN & Business Manager, Caroline.maw@nhs.net

The closing date is 19 June 2026.