Eastgate Medical Group is a well-established practice based in Hornsea, with additional sites in Aldbrough (branch surgery) and Hull (Hastings Medical Centre). As part of the Yorkshire Coast and Wolds PCN in East Yorkshire and Symphonie PCN LTD in Hull, we are a progressive organisation committed to delivering high-quality, patient-centred care.

Our team is led by nine GP Partners and supported by a skilled multidisciplinary workforce, including Advanced Clinical Practitioners, Long Term Conditions Nurses, and Healthcare Assistants. Our clinical staff are complemented by an experienced and dedicated non-clinical team of Care Navigators, Dispensers, and Administrators.

We are proud to be a training practice, working in partnership with the Yorkshire and Humber Deanery, Hull York Medical School, and the University of Hull to support the development of GP Registrars, medical students, and student nurses.

We are committed to nurturing both the personal and professional development of our staff and are looking for an individual who will thrive within our supportive, forward-thinking team.

What do you require from the right candidate:
Others
Essential
Access to own transport and ability to travel across the locality on a regular basis.
Desirable
Experience of facilities/premises management.
Qualifications
Essential
Degree/Diploma/HNC Business Administration or relevant experience.
Demonstrable commitment to professional and personal development.
Desirable
Training in motivational coaching and interviewing or equivalent.
Experience
Essential
Experience in an operational, supervisory and management role within the NHS.
Experience of managing rotas, workload planning and staffing cover.
Experience of improving administrative systems and processes.
Experience of handling patient feedback and complaints.
Desirable
Experience of working with or in general practice.
Knowledge and skills
Essential
Strong leadership and team development skills.
Excellent organisational and time management skills with ability to prioritise a varied workload.
Effective communication skills.
Ability to analyse data and identify trends to inform improvements.
Good IT skills.
Awareness of confidentiality, GDPR and data protection requirements.
Understanding of quality improvement and service development approaches.
Desirable
Knowledge of general practice clinical systems, preferably EMIS Web.
Knowledge of CQC requirements and compliance processes.
Behaviours/Qualities
Essential
Proactive, flexible and solution-faced approach.
Collaborative and approachable.
Resilient and calm under pressure.
Commitment to high standard of patient care and service delivery.

Job Description

https://humbersidelmc.org.uk/wp-content/uploads/2026/05/mFkcOcluEvbp-Operations-and-Patient-Experience-Manager.docx

How should candidates apply for this vacancy:
Applications are through NHS Jobs using the following link

https://www.jobs.nhs.uk/candidate/jobadvert/A4063-26-0006