This practical course is designed to support reception and patient-facing staff to manage challenging interactions.

You will learn about:

• why problems arise.
• how conflict can make staff feel.
• a template for de-escalation techniques for anger and aggression.
• strategies to deal with situations which worsen.
• preventing future conflict.
• supporting staff after an incident.

This course is particularly for receptionists but is suitable for anyone working in a patient-facing role in primary care.

This training will be run over Zoom, a joining link will be shared with you a few days before the event.

Cost: General Practice staff working in North Yorkshire & Humber and West Yorkshire £70. 

Click Learn More below for full details and booking.