Do you want to be prepared and able to deal with conflict and difficult interactions with patients?

Helps to equip you to deal with these circumstances and help identify why problems arise.

Also suitable for administrators and managers, and others in a patient facing role.

Feedback received on the best aspect of the course:
‘Very informative and sensitive to staff. Friendly and approachable – seems rare to see this approach especially to admin staff.’

The course will be run via zoom – a joining link will be shared with you a few days before the event.

North Yorkshire & Humber practice staff will now be required to pay a course fee which has been subsidised by GPMplus. These places are limited and are only eligible to be booked by staff working in an NHS practice, within Humber and North Yorkshire ICB.

Click Learn More below for full details and booking.