Learn practical tips on how to manage complaints. We will look at both the process for managing complaints as well as the emotional impact on practice staff.

This course will look at:

• Why complaints happen
• Why a robust complaints system can be effective and efficient, offering templates to take away and use/amend as needed
• Issues of unresolved and serial complaints
• How, by encouraging a positive mindset, we can look after ourselves and each other

This course is particularly for practice managers, team leaders/supervisors and GP partners working in general practice in the UK. It’s also designed for staff dealing with complaints on a regular basis, or who have had a bad experience from a complaint.

The course will be run via zoom – a joining link will be shared with you a few days before the event.

Cost: General Practice staff working in North Yorkshire & Humber and West Yorkshire £70. 

Click Learn More below for full details, cost and online booking.